ITIL 4 is a set of best practices used by organizations to manage IT services, in line with business needs.

ITIL 4 provides a framework for managing and delivering different services so that users have a consistent experience.

Why implement it?

  • Build a stable IT environment that allows for growth and change;
  • Ensure a flexible, coordinated and integrated system for effective governance and management of services;
  • It focuses on the need to face new service management challenges and use the potential of modern technology.

We have a completely free new service assessment

The latest update to the framework ITIL 4 has enabled IT departments to become an integral part of each business, becoming more agile, flexible, and collaborative.

How we perform.

Initial Service Analysis

Identification of requirements with which the organization is not in compliance


Training and awareness-raising of those responsible for critical areas

Support for Process Implementation

Tailored to the content of documents and tools used, adapting to the company's context

Elaboration of progress report

Análise referente ao nível de conformidade da organização em diferentes etapas

Audit Preparation

Auditoria interna de preparação realizada por um consultor da Strongstep


What are the benefits for your company?

Effective good practices

Support for companies to manage the risk related to their IT services.

Efficient delivery of services suited to the organization

Strengthening relationships with customers.

IT cost reduction

Establishing good profitable practices.

Simplified model

Definition of four critical dimensions for successfully delivering value to customers.

Find out how to improve your company's management system.


Get to know some of the areas where we operate.

ISO 20000
CMMI for Services
ISO 22301

ITIL 4 Foundation

Duração: 21h

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CMMI Services

Duração: 24h

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