ITIL 4
ITIL 4 is a set of best practices used by organizations to manage IT services, in line with business needs.
ITIL 4 provides a framework for managing and delivering different services so that users have a consistent experience.
Why implement it?
- Build a stable IT environment that allows for growth and change;
- Ensure a flexible, coordinated and integrated system for effective governance and management of services;
It focuses on the need to face new service management challenges and use the potential of modern technology.
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- Identify risks in your work environment
- Organize and systematize tasks
- Guide and empower your team
A última atualização à framework ITIL 4 permitiu aos departamentos de TI tornar-se parte integrante de cada negócio, sendo mais ágil, flexível e colaborativa.
How we perform.
Benefits
What are the benefits for your company?
Effective good practices
Support for companies to manage the risk related to their IT services.
Efficient delivery of services suited to the organization
Strengthening relationships with customers.
IT cost reduction
Establishing good profitable practices.
Simplified model
Definition of four critical dimensions for successfully delivering value to customers.
Find out how to improve your company's management system.
- What you will find in this ebook:
- A clear and objective introduction to the IT service quality management standard and ITIL framework
- Answers to the most frequently asked questions related to a company's services
- Benefits and advantages of joint implementation
Services
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