ITIL 4 is a set of best practices used by organizations to manage IT services, in line with business needs.
ITIL 4 provides a framework for managing and delivering different services so that users have a consistent experience.
Why implement it?
- Build a stable IT environment that allows for growth and change;
- Ensure a flexible, coordinated and integrated system for effective governance and management of services;
It focuses on the need to face new service management challenges and use the potential of modern technology.
A última atualização à framework ITIL 4 permitiu aos departamentos de TI tornar-se parte integrante de cada negócio, sendo mais ágil, flexível e colaborativa.
How we perform.
Initial Service Analysis
Identification of requirements that the organization does not comply with
Training and raising awareness of those responsible for critical areas
Support for Process Implementation
Adjusted to the content of the documents and tools used, adapting to the company's context
Elaboration of progress report
Analysis regarding the organization's compliance level at different stages
Internal readiness audit performed by a Strongstep consultant