ITIL 4
ITIL 4 is a set of best practices used by organizations to manage IT services, in line with business needs.
ITIL 4 provides a framework for managing and delivering different services so that users have a consistent experience.

Why implement it?
- Build a stable IT environment that allows for growth and change;
- Ensure a flexible, coordinated and integrated system for effective governance and management of services;
It focuses on the need to face new service management challenges and use the potential of modern technology.
We have a completely free new service assessment
- Identify risks in your work environment
- Organize and systematize tasks
- Guide and empower your team
The latest update to the framework ITIL 4 has enabled IT departments to become an integral part of each business, becoming more agile, flexible, and collaborative.
How we perform.
Análise Inicial de Serviços
Identification of requirements where the organization is not in compliance
Training
Training and awareness-raising of those responsible for critical areas
Apoio à Implementação dos Processos
Tailored to the content of documents and tools used, adapting to the company's context
Elaboração de relatório de Progresso
Análise referente ao nível de conformidade da organização em diferentes etapas
Preparação para Auditoria
Auditoria interna de preparação realizada por um consultor da Strongstep
Benefits
What are the benefits for your company?
Effective good practices
Support for companies to manage the risk related to their IT services.
Efficient delivery of services suited to the organization
Strengthening relationships with customers.
IT cost reduction
Establishing good profitable practices.
Simplified model
Definition of four critical dimensions for successfully delivering value to customers.
Find out how to improve your company's management system.
- What you will find in this ebook:
- A clear and objective introduction to the IT service quality management standard and ITIL framework
- Answers to the most frequently asked questions related to a company's services
- Benefits and advantages of joint implementation
Services
Get to know some of the areas where we operate.
ITIL 4 Foundation
Duration: 21h
CMMI Services
Duração: 24h
Contact form.
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