ITMARK for Services

The ITmark for Services model is a certification scheme designed for IT SMEs, enabling them to achieve higher levels of organizational effectiveness in business processes dedicated to service development.

This framework is based on CMMI (Capability Maturity Model Integration), 10², EFQM (European Foundation for Quality Management), ISO 9001, ISO 27001 and ISO 27002.

Why implement it?

  • Process improvement in service management;
  • Software architecture and development process certification, and simplification of processes through best practices;
  • Utilization of tools that enable process improvement in Agile and change management.

Did you know that the ITmark model is flexible and compatible with other process improvement models?

How we perform.

Requirements Analysis

Identificação dos requisitos nos quais a organização não está em conformidade

Interviews & Documentation Review

Ajustados ao conteúdo dos documentos e ferramentas utilizadas, adaptando-se ao contexto da empresa

Results presentation

Momento de avaliação do nível de conformidade da organização em diferentes etapas


Auditoria externa realizada por auditor independente


What are the benefits for your company?


Greater agility and efficiency in process execution

Cost reduction

Low cost and quick implementation of improvements


Allows international recognition of organizations making them more competitive


Enhanced interaction between the company and its clients

The ITmark eBook is here!

Download the eBook for free and how to reduce costs and increase the quality of your products and services
with the ITmark model.


Get to know some of the areas where we operate.

CMMI for Development
CMMI for Services
ITMARK for Development

CMMI Services

Duração: 24h

Make your registration


Service Management

Duração: 8h

Make your registration


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