ITMARK for Services

The ITmark for Services model is a certification scheme designed for IT SMEs, enabling them to achieve higher levels of organizational effectiveness in business processes dedicated to service development.

This framework is based on CMMI (Capability Maturity Model Integration), 10², EFQM (European Foundation for Quality Management), ISO 9001, ISO 27001 and ISO 27002.

Why implement it?

  • Process improvement in service management;
  • Software architecture and development process certification, and simplification of processes through best practices;
  • Utilization of tools that enable process improvement in Agile and change management.

Did you know that the ITmark model is flexible and compatible with other process improvement models?

How we perform.

Requirements Analysis

Identification of requirements with which the organization is not in compliance

Interviews & Documentation Review

Tailored to the content of documents and tools used, adapting to the company's context

Results presentation

Moments of assessing the organisation's compliance level at different stages


External audit conducted by an independent auditor


What are the benefits for your company?


Greater agility and efficiency in process execution

Cost reduction

Low cost and quick implementation of improvements


Allows international recognition of organizations making them more competitive


Enhanced interaction between the company and its clients

The ITmark eBook is here!

Download the eBook for free and how to reduce costs and increase the quality of your products and services
with the ITmark model.


Get to know some of the areas where we operate.

CMMI for Development
CMMI for Services
ITMARK for Development

CMMI Services

Duração: 24h

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Service Management

Duration: 8h

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Conquer new professional opportunities.

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