ITIL 4 Foundation
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Duration:: 21 horas Time:Working hours
The ITIL 4 Foundation course is the first course in the ITIL 4-based IT Service Management certification. The course introduces the principles and elements fundamentals of Service Management and makes a major update in IT service management, revamping many customer-focused practices. The upgrade from ITIL 3 to ITIL 4 reflects essential practices not only for ITSM professionals but also for a wide range of professionals working in the world of digital transformation.
The ITIL 4 Foundation accredited course on this page is provided by ATO Better Skills registered under PEOPLECERT accredited number 7450 of AXELOS Limited. ITIL®️ is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
IT service management team members; senior or junior ITSM managers; professionals working in other areas of IT (digital, product, development) with a strong connection to service delivery; professionals who want to update their knowledge.
- Overview of processes and functions mapped to the new ITIL 4 model;
- ITIL 4 Principles;
- The ITIL 4 service value chain;
- Dimensions of Service Management;
- ITIL 4 Practices;
- Lean IT, Agile, DevOps and Organizational Change Management concepts
- ITIL 4 Foundation certification exam.
Previous experience in software projects.
- Introduction and key concepts
- ITIL Rationale, Agile, DevOps
- Key components
- Four dimensions and guiding principles
- Service Value Chain and Continuous Improvement
- General Management Recap
- Overview of practices
- Service and technical management
- Change Enablement
- Incident Management
- Problem management
- Service Level Management
- Service Request Management