- Complaints and Appeals
At Strongstep, we handle all complaints and appeals according to the established procedures, which are available upon request. The deadlines for notifying the receipt of the complaint/appeal and for Strongstep's formal response to the complainant/appellant are defined in these procedures, in accordance with the requirements of the certification scheme owners, where applicable.
- Claims
Claims addressed to Strongstep may refer to the services provided by our company.
Upon receiving a claim, we notify the claimant and proceed with its handling. The claim is analysed by personnel not involved in the process in question, who gather the necessary information to validate the claim and implement the required actions. We ensure that all claims receive a formal response from Strongstep.
It is important to note that we only consider claims written in one of the following languages: Portuguese or English.
Please contact us via email at: geral@strongstep.pt
For any questions, additional information, or requests for the applicable procedures, please do not hesitate to get in touch with us.
- Appeals
At Strongstep, we consider an appeal to be any complaint made by the entity regarding our decision, and it must be submitted within 30 days of the decision's communication.
Appeals are assessed by Strongstep’s Appeals Team, composed of members independent of the process under review. The deliberations of this Team are final and not subject to further appeal.
Last updated 15/05/2024