ISO 20000

The ISO 20000 is the international standard for IT service quality management, which addresses the key operational processes of organizations that depend on IT.

Changes within these processes require changes to IT systems – affecting hardware, software, communications and support.

Why implement it?

  • Aligns IT services with industry best practices;
  • Broad approach that ensures that the necessary policies, procedures and processes are in place to deliver effective IT services;
  • Ensures that employees and processes are under control and working towards the same goal.

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The ISO 20000 ensures your organization follows an approach based on processes, improving its management and business system at the same time.

How we perform.

Evaluation of Existing Processes

Identification of requirements with which the organization is not in compliance


Training and awareness-raising of those responsible for critical areas

Workshops & Follow-ups

Tailored to the content of documents and tools used, adapting to the company's context

Process Monitoring & Review

Moments of assessing the organisation's compliance level at different stages


External audit conducted by an independent auditor

How we perform.

  • Assessment of existing processes;
  • Requirements Definition;
  • Provision of documents;
  • Training
  • Implementation and monitoring until certification.


What are the benefits for your company?

Customer oriented

Streamlined service to meet customer needs

Cost optimization

Products and services are delivered to meet customer expectations

Security and Effectiveness

Confidence in the ability of organizations to effectively manage their IT services

International Aknowledgement

Gives customers confidence that their IT services are following an internationally accepted framework

Find out how to improve your company's management system.


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