ISO 20000
A ISO 20000 is the international standard for IT service quality management, que aborda os principais processos operacionais das organizações que dependem das TI.
Changes within these processes require changes to IT systems – affecting hardware, software, communications and support.
Why implement it?
- Aligns IT services with industry best practices;
- Broad approach that ensures that the necessary policies, procedures and processes are in place to deliver effective IT services;
Ensures that employees and processes are under control and working towards the same goal.
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- Identify risks in your work environment
- Organize and systematize tasks
- Guide and empower your team
A ISO 20000 ensures your organization follows an approach based on processes, improving its management and business system at the same time.
How we perform.
How we perform.
- Assessment of existing processes;
- Requirements Definition;
- Provision of documents;
- Training
- Implementation and monitoring until certification.
Benefits
What are the benefits for your company?
Customer oriented
Streamlined service to meet customer needs
Cost optimization
Products and services are delivered to meet customer expectations
Security and Effectiveness
Confidence in the ability of organizations to effectively manage their IT services
International Aknowledgement
Gives customers confidence that their IT services are following an internationally accepted framework
Find out how to improve your company's management system.
- What you will find in this ebook:
- A clear and objective introduction to the IT service quality management standard and ITIL framework
- Answers to the most frequently asked questions related to a company's services
- Benefits and advantages of joint implementation
Services
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