ISO 20000 is the international standard for IT service quality management, which addresses the key operational processes of organizations that depend on IT.
Changes within these processes require changes to IT systems – affecting hardware, software, communications and support.
Ensures that employees and processes are under control and working towards the same goal.
ISO 20000 ensures your organization follows an approach based on processes, improving its management and business system at the same time.
Streamlined service to meet customer needs
Products and services are delivered to meet customer expectations
Confidence in the ability of organizations to effectively manage their IT services
Gives customers confidence that their IT services are following an internationally accepted framework
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