Quality Management training allows participants to gain knowledge about best practices for implementing and managing a Quality Management System (QMS). This training is based on the ISO 9001 standard, which addresses continuous improvement processes and integrates risk-based thinking.

• Quality managers and supervisors
• IT Specialists
• Auditors

• Understand concepts and principles of quality
• Define process approach and ISO 9001 requirements
• Define the key concepts in the context of the organization
• Understand leadership, planning, support, and operationalization requirements

Not applicable.

• Concepts
• Quality Principles
• Process approach
• Context of the Organization
• Leadership
• Planning
• Support
• Operationalization
• Performance Evaluation
• Improvement
• QMS

Joana Fernandes has a degree in Management Information Systems and works as a consultant at Strongstep in the area of Business Process Improvement. She is specialized in the implementation of different models and standards for process improvement such as ISO 9001, ISO 27001, RGPD and CMMI, having experience in improving business processes in sectors such as Industry and Services, ensuring that organizations always follow good practices.